Last updated: 30 September 2026

Airflow Duct Systems respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, use our website, communicate with us through messaging platforms, or enquire about our products and services.

We may collect personal information including:

• Your name and contact details;
• Your telephone number and email address;
• Messages and other information you provide when communicating with us through WhatsApp, Facebook Messenger, Instagram or other communication channels;
• Information relating to enquiries, quotations, orders, projects and services;
• Any other information you voluntarily provide to us during your communications with our business.

We may use your personal information to:

• Respond to enquiries and messages;
• Prepare and provide quotations;
• Process and manage orders;
• Provide our products and services;
• Communicate with customers and prospective customers;
• Provide customer support;
• Maintain records relating to enquiries, quotations, projects and transactions;
• Improve our customer service and business communications; and
• Automate or assist with responses to customer enquiries.

We may use automated systems and artificial intelligence technologies to assist us in managing and responding to customer communications.

Information contained in messages sent to us may be processed by third-party technology providers, including Meta Platforms, Inc. and its related entities (including WhatsApp) and OpenAI, where necessary to provide messaging, automation and AI-assisted communication services.

Automated systems may assist in generating responses to customer enquiries. Where appropriate, communications may also be reviewed or handled by our staff.

We may disclose or provide access to personal information to third-party service providers where reasonably necessary for the operation of our business and communication systems.

These providers may include messaging platforms, cloud service providers, IT service providers, customer communication systems and artificial intelligence service providers.

In particular, information may be processed through services provided by Meta, including WhatsApp, Facebook Messenger and Instagram, and by OpenAI for AI-assisted processing and generation of responses.

These third-party providers may process information in accordance with their own privacy policies and terms of service.

Some of our technology and service providers may store or process information outside Australia. Where we use overseas service providers, personal information may be transferred to or processed in other countries in accordance with the relevant provider's systems and privacy practices.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for our business operations, customer service, record-keeping and legal obligations.

We do not sell personal information to third parties.

You may contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion of your personal information where applicable.

Some information may need to be retained where required for legal, accounting, taxation, contractual or legitimate business record-keeping purposes.

If you have any questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, please contact us at:

Airflow Duct Systems
Email: info@airflowductsystems.com.au

We may update this Privacy Policy from time to time. The current version will be published on our website.